Support-Shenzhen Union Aurora Technology Co., Ltd.

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Customer Service

Service Process

Welcome to the customer service area of Union Aurora

We are committed to providing the highest quality customer service experience and ensuring that you receive adequate support when using our portable projectors.

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Consulting and product selection

Personalized solutions to find the most suitable product for you

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Order Processing

Quick response, allowing shopping orders to be shipped immediately

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Shipping and Logistics Tracking

Lightning delivery, stable tracking, worry-free shopping

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Installation and commissioning

We provide detailed product installation guides and video tutorials, or arrange professional technicians to provide on-site services

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After-sales service

Your rights are protected and you can rest assured throughout the process

FAQ

How to properly install a portable projector?

We provide a detailed installation guide and video tutorial. First make sure your device is stably placed, then connect the power supply and signal source according to the guide.

What is the warranty period for a projector?

Our products are fully warrantied for one year from the date of purchase. Please refer to your warranty card or contact customer service for details.

What should I do if I encounter technical problems?

You can call our technical support hotline or contact our technical support team through the online customer service system.

What to do when the product needs repair?

Please submit a description of the problem through our online repair request system first, and our customer service will provide you with further guidance.

Where can I download the user manual for my product?

You can find user manuals and other related information for all products in our official website download center.

How do I get software updates?

We will notify you of all important software updates through the official website and emails. Make sure your device is connected to the Internet to receive the latest updates.

What is the product return policy?

We offer a flexible return policy. You can return an unopened product within a certain period of time after purchase if it meets the return conditions. Please refer to our return policy page for more details.

Does projector resolution matter?

The resolution of a projector is very important. The resolution determines the clarity and detail of the projected image. A high-resolution projector can present clearer images, sharper text, and richer details, which can bring a better visual experience whether it is used for watching movies, presentations, or playing games. If the resolution is too low, the picture may appear blurry and affect the viewing effect.

How to choose a projector that suits you?

When choosing a projector, first consider the usage scenario. For home theater, choose one with moderate brightness, high color reproduction and good contrast; for business presentations, high brightness and high resolution are required. Secondly, consider the budget and choose a product with high cost performance according to the budget. Also pay attention to functions, such as wireless projection, smart system, 3D function, etc., and choose according to your needs. Finally, refer to user reviews and professional evaluations to make a wise decision.

If you have any feedback or improvements for our product and service, please fill in this contact form. We will check and get back to you within 24 hours. We always need your feedback to continuously improve your shopping experience.

Write to Us

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